Contact

Contact Us

Get In Touch With AquaNesty

Thank you for visiting AquaNesty.

Whether you have questions about an order, need assistance selecting the perfect aquarium decoration, or simply want to learn more about our collections, our team is here to help.

At AquaNesty, we believe great customer service is just as important as creating beautiful underwater worlds. We are committed to providing friendly, professional, and responsive support for every customer.

Customer Support

Our support team can assist you with:

Order status inquiries
Shipping and delivery questions
Product recommendations
Return and refund requests
Replacement requests
Product information
General customer support

Contact Information

AquaNesty

Address:

11257 136 St

Surrey, BC

Canada

Email:

support@AquaNesty.store

Phone:

1 (778) 926-6258

Email Support

For the fastest response, please contact us by email.

Our customer support team aims to respond to most inquiries within 24–48 business hours.

When contacting us, please include:

Your name
Order number (if applicable)
Email address used for purchase
Detailed description of your inquiry

Providing complete information helps us assist you more efficiently.

Order Assistance

If you have recently placed an order and need assistance, please include your order number in all communications.

We are happy to help with:

Tracking updates
Delivery questions
Shipping concerns
Product-related inquiries

Returns and Refunds

For return or refund requests, please contact us before sending any item back.

Our team will provide the necessary instructions and ensure your request is handled as quickly as possible.

Business and Partnership Inquiries

For business opportunities, collaborations, media inquiries, or partnership requests, please reach out through our email support channel with relevant details.