Contact information

Contact Information

Last Updated: June 2026

Welcome to AquaNesty

At AquaNesty, we believe every aquarium tells a story.

Whether you're building a peaceful aquatic retreat, a vibrant coral reef display, or a magical underwater fantasy world filled with glowing creatures and enchanting decorations, our team is here to help.

Customer satisfaction is one of our highest priorities, and we are committed to providing friendly, professional, and timely support whenever you need assistance.

If you have any questions regarding our products, orders, shipping, returns, or general inquiries, please do not hesitate to contact us.

We look forward to hearing from you.

Customer Support

Our customer support team is available to assist with:

Order Assistance

Order status updates
Order modifications
Order cancellations
Shipping inquiries
Delivery questions

Product Support

Product recommendations
Aquarium decoration guidance
Product specifications
Compatibility questions
Usage suggestions

Returns & Refunds

Return requests
Refund status inquiries
Replacement requests
Damaged item claims
Missing package investigations

General Inquiries

Website assistance
Account support
Business inquiries
Partnership opportunities
Customer feedback

Contact Details

AquaNesty

Address:

11257 136 St

Surrey, BC

Canada

Email:

support@AquaNesty.store

Phone:

1 (778) 926-6258

Email Support

The fastest way to reach us is by email.

Email:

support@AquaNesty.store

When contacting us, please include:

Your full name
Order number (if applicable)
Email used for purchase
Description of your inquiry

Providing complete information helps us respond more efficiently.

Our support team strives to answer all inquiries as quickly as possible.

Most inquiries receive a response within 24–48 business hours.

During busy periods, response times may be slightly longer.

Phone Support

Phone:

1 (778) 926-6258

Our customer care team is available to assist with general inquiries, order support, and product-related questions.

If we are unavailable when you call, please leave a detailed message including your name and preferred contact information.

We will make every effort to return your call promptly.

Mailing Address

AquaNesty

11257 136 St

Surrey, BC

Canada

Please note:

This address should not be used for product returns unless return authorization has been provided by our customer support team.

Unauthorized returns may experience delays in processing.

Always contact support before sending any package.

Before Contacting Us

Many common questions can be answered by reviewing our policies and support resources.

You may find helpful information regarding:

Shipping times
Order tracking
Return eligibility
Refund procedures
Product details
Delivery expectations

Reviewing these resources may provide immediate answers to your questions.

Order Support Information

For order-related inquiries, please include:

Order number
Customer name
Email address
Product purchased
Description of issue

This information allows us to locate your order quickly and provide faster assistance.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us as soon as possible.

To help us investigate efficiently, include:

Order number
Product name
Description of issue
Clear photographs
Packaging photos if available

Our team will review the situation and work toward an appropriate resolution.

Shipping Questions

If you have questions regarding shipment status, tracking information, or delivery estimates, please include:

Order number
Tracking number (if available)

We will gladly assist in reviewing the shipment status and investigating potential delivery issues.

Business Inquiries

We welcome professional inquiries related to:

Brand collaborations
Business partnerships
Wholesale opportunities
Media requests
Marketing collaborations

Please include relevant details in your email so the appropriate department can assist you.

Customer Feedback

At AquaNesty, we continuously strive to improve our products and customer experience.

We value:

Suggestions
Reviews
Product feedback
Website improvement ideas
Customer experience insights

Your feedback helps us continue creating beautiful aquarium décor and magical underwater experiences for customers around the world.

Our Mission

AquaNesty was created with a simple vision:

To help aquarium enthusiasts transform ordinary fish tanks into extraordinary underwater worlds.

From realistic aquatic plants and coral reefs to glowing jellyfish and fantasy-inspired ornaments, every item in our collection is carefully selected to inspire creativity and imagination.

We are honored to be part of your aquarium journey and appreciate the trust you place in our brand.