Refund policy

Terms of Service

Last Updated: June 2026

Welcome to AquaNesty.

These Terms of Service ("Terms") govern your access to and use of AquaNesty.store, including all information, products, services, content, features, and functionality provided through our website.

By accessing, browsing, or purchasing from AquaNesty, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. About AquaNesty

AquaNesty is an online retailer specializing in aquarium decorations, aquatic ornaments, underwater landscaping accessories, fantasy-themed aquarium décor, resin coral reefs, artificial aquatic plants, glowing ornaments, and related products.

Company Information:

AquaNesty

11257 136 St
Surrey, BC
Canada

Email:
support@AquaNesty.store

Phone:
1 (778) 926-6258

2. Acceptance of Terms

By visiting our website, creating an account, subscribing to communications, or placing an order, you acknowledge that:

You have read these Terms.
You understand these Terms.
You agree to comply with these Terms.
You are legally capable of entering into binding agreements.

If you are accessing the website on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Eligibility

To use AquaNesty, you must:

Be at least the age of majority in your jurisdiction.
Provide accurate information.
Not use our services for unlawful purposes.
Comply with all applicable laws and regulations.

Parents and guardians are responsible for supervising minors who access our website.

4. Products and Services

AquaNesty offers products designed to help customers create beautiful and imaginative aquatic environments.

Our catalog may include:

Artificial aquarium plants
Resin aquarium ornaments
Coral reef decorations
Fish hideouts
Fantasy aquarium figurines
Glowing aquarium accessories
Aquascaping decorations
Seasonal aquarium decorations

Product availability may change at any time without notice.

We reserve the right to discontinue products at our sole discretion.

5. Product Information Accuracy

We strive to ensure all descriptions, specifications, images, dimensions, and pricing information are accurate.

However, we do not guarantee that:

Product descriptions are error-free.
Images perfectly represent actual colors.
Measurements are exact.
Content is always complete or current.

Minor variations in color, texture, finish, packaging, and dimensions may occur due to manufacturing differences and monitor settings.

Such variations generally do not constitute defects.

6. Pricing

All prices displayed on AquaNesty are subject to change without notice.

We reserve the right to:

Correct pricing errors
Modify product prices
Cancel orders affected by pricing mistakes
Refuse transactions containing obvious pricing inaccuracies

If a pricing error affects your order, we may contact you before processing.

7. Order Acceptance

After an order is submitted, customers receive an order confirmation email.

This confirmation does not guarantee acceptance.

AquaNesty reserves the right to:

Refuse any order
Limit quantities purchased
Cancel suspicious transactions
Prevent fraudulent activity

Orders may be canceled if:

Inventory is unavailable
Payment authorization fails
Fraud concerns arise
Shipping restrictions apply

8. Payment Terms

Customers agree to provide valid payment information.

Accepted payment methods may include:

Major credit cards
Debit cards
PayPal
Shop Pay
Other approved payment services

All transactions are processed through secure payment providers.

AquaNesty does not store full payment card information.

9. Shipping and Delivery

Shipping times are estimates only.

Delivery schedules may be affected by:

Customs processing
Weather conditions
Carrier delays
Holidays
Supply chain disruptions

AquaNesty is not liable for delays beyond our reasonable control.

Additional details are available in our Shipping Policy.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy carefully before purchasing.

Refund eligibility may depend on:

Product condition
Return timing
Documentation provided
Applicable consumer laws

11. User Accounts

Customers may create accounts to improve their shopping experience.

Users are responsible for:

Maintaining account confidentiality
Protecting passwords
Monitoring account activity
Providing accurate information

AquaNesty is not responsible for losses resulting from unauthorized account access caused by customer negligence.

12. Intellectual Property

All website content is protected by intellectual property laws.

This includes:

Logos
Graphics
Product collections
Branding elements
Website design
Text content
Images
Icons
Videos
Marketing materials

No content may be copied, reproduced, modified, distributed, or exploited without written permission.

13. Prohibited Uses

Users may not:

Violate laws or regulations
Commit fraud
Upload malicious code
Attempt unauthorized access
Interfere with website operations
Impersonate others
Harvest customer data
Conduct harmful activities

Violations may result in immediate termination of access.

14. Third-Party Services

Our website may contain links to third-party websites or services.

These services operate independently from AquaNesty.

We are not responsible for:

Third-party content
Privacy practices
Products sold elsewhere
External website performance

Users access third-party services at their own risk.

15. Disclaimer of Warranties

To the fullest extent permitted by law, AquaNesty provides its website and services on an "as is" and "as available" basis.

We do not guarantee:

Uninterrupted operation
Error-free functionality
Continuous availability
Complete accuracy

All implied warranties are disclaimed where legally permitted.

16. Limitation of Liability

To the maximum extent allowed by law, AquaNesty shall not be liable for:

Indirect damages
Consequential damages
Lost profits
Data loss
Business interruptions
Emotional distress
Special damages

Our total liability shall not exceed the amount paid for the applicable product.

17. Indemnification

You agree to indemnify and hold harmless AquaNesty and its affiliates from claims, damages, liabilities, costs, and expenses arising from:

Violation of these Terms
Misuse of our website
Violation of third-party rights
Illegal activities

18. Force Majeure

AquaNesty shall not be liable for delays or failures caused by events beyond reasonable control, including:

Natural disasters
Government actions
Pandemics
Labor disputes
Internet disruptions
Transportation interruptions

19. Privacy

Your use of AquaNesty is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information as described in that policy.

20. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon posting.

Customers are encouraged to review these Terms periodically.

Continued use of the website constitutes acceptance of any modifications.

21. Governing Law

These Terms shall be governed by applicable laws of Canada and the Province of British Columbia, without regard to conflict-of-law principles.

Any disputes shall be resolved in accordance with applicable legal requirements.

22. Contact Information

Questions regarding these Terms may be directed to: