Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to AquaNesty.

At AquaNesty, our mission is to help aquarium enthusiasts create magical underwater worlds filled with beauty, imagination, and wonder. We are committed to delivering your aquarium decorations, aquatic ornaments, coral reefs, glowing accessories, and underwater décor safely and efficiently.

Please review our Shipping Policy carefully before placing an order.

1. Overview

This Shipping Policy explains:

  • Order processing procedures

  • Shipping timelines

  • Delivery estimates

  • Tracking information

  • International shipping practices

  • Customs responsibilities

  • Lost package procedures

By placing an order through AquaNesty.store, you agree to the terms outlined in this Shipping Policy.

2. Shipping Coverage

AquaNesty proudly ships worldwide.

We currently serve customers across:

  • North America

  • Europe

  • Oceania

  • Asia

  • South America

  • Selected regions of Africa

Shipping availability may change without notice due to carrier limitations, customs restrictions, political situations, natural disasters, or other circumstances beyond our control.

3. Free Worldwide Shipping

We proudly offer:

FREE Worldwide Shipping

No minimum purchase is required unless otherwise stated during special promotions.

Shipping fees are included in your order whenever free shipping promotions apply.

Customers will see any applicable charges clearly displayed during checkout before payment is completed.

4. Processing Time

After your order is successfully placed, our fulfillment team begins preparing your items.

Typical processing time:

1–3 Business Days

Processing includes:

  • Order verification

  • Inventory confirmation

  • Quality inspection

  • Secure packaging

  • Shipping preparation

Orders are generally not processed on:

  • Weekends

  • National holidays

  • Carrier-observed holidays

Processing times may increase during peak shopping periods.

5. Estimated Delivery Times

After processing, most orders arrive within:

7–10 Business Days

Estimated shipping times are not guaranteed and may vary depending on:

  • Destination country

  • Local customs clearance

  • Carrier performance

  • Seasonal demand

  • Weather conditions

  • Transportation disruptions

Examples:

Canada:
7–10 Business Days

United States:
7–10 Business Days

United Kingdom:
7–12 Business Days

Australia:
7–12 Business Days

European Union:
7–12 Business Days

Other International Destinations:
7–15 Business Days

These estimates are provided for informational purposes only.

6. Order Tracking

Most shipments include tracking information.

Once your order has shipped, you will typically receive:

  • Shipping confirmation email

  • Tracking number

  • Carrier information

Customers may use tracking information to monitor shipment progress.

Please allow up to 72 hours for tracking systems to update after shipment.

7. Multiple Package Shipments

To ensure faster delivery, items from the same order may occasionally ship separately.

This can occur when:

  • Products originate from different fulfillment locations

  • Inventory is stored in multiple warehouses

  • Certain items require separate packaging

Customers will not be charged additional shipping fees when orders are split.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

  • Phone number

AquaNesty is not responsible for delivery issues resulting from incorrect information submitted during checkout.

9. Address Changes

If you need to update your shipping address, please contact us immediately after placing your order.

Address changes may be possible before fulfillment begins.

Once an order has shipped, address modifications may no longer be available.

10. Customs, Duties, and Taxes

International orders may be subject to:

  • Import duties

  • Customs fees

  • Local taxes

  • Government assessments

These charges are determined by local authorities and are outside AquaNesty's control.

Customers are responsible for any applicable customs charges unless otherwise required by law.

Customs policies vary significantly between countries.

11. Customs Delays

Occasionally shipments may be delayed due to customs inspections.

These delays are beyond our control and may extend delivery times.

AquaNesty cannot guarantee customs processing speed.

12. Delivery Delays

While we strive to deliver within stated estimates, delays can occasionally occur.

Common causes include:

  • Severe weather

  • Carrier congestion

  • Customs inspections

  • Transportation disruptions

  • Public holidays

  • Natural disasters

  • Political events

  • Global supply chain interruptions

Delivery estimates should not be considered guaranteed delivery dates.

13. Lost Packages

If your package appears lost, please contact our support team.

We may:

  • Review tracking information

  • Contact shipping carriers

  • Initiate investigations

  • Arrange replacements where appropriate

A package may be considered lost after a reasonable investigation period and carrier confirmation.

14. Stolen Packages

Once a package is marked delivered by the carrier, responsibility may transfer to the recipient.

Customers are encouraged to:

  • Monitor tracking information

  • Arrange secure delivery locations

  • Check with neighbors or building management

Cases involving suspected theft will be reviewed individually.

15. Undeliverable Packages

Packages may be returned if:

  • Address is incorrect

  • Recipient refuses delivery

  • Delivery attempts fail

  • Customs requirements are not fulfilled

If a package is returned to us, customers may be responsible for reshipment costs where legally permitted.

16. Damaged Shipments

If your order arrives damaged:

Please contact us within seven (7) days of delivery.

Include:

  • Order number

  • Description of damage

  • Clear photographs of packaging

  • Clear photographs of product damage

Our team will evaluate the situation and provide an appropriate resolution.

17. Incorrect Items

If you receive the wrong product:

Contact us immediately.

We may provide:

  • Replacement shipment

  • Refund

  • Store credit

depending on the circumstances.

18. Shipping Restrictions

Certain products may not be available in every location due to:

  • Import regulations

  • Carrier limitations

  • Local laws

  • Product restrictions

AquaNesty reserves the right to cancel orders that cannot legally or practically be shipped.

19. Environmental Commitment

Whenever possible, AquaNesty seeks to use packaging methods that protect products while reducing unnecessary waste.

Our goal is to deliver aquarium décor safely while supporting responsible business practices.

20. Limitation of Shipping Liability

AquaNesty is not liable for shipping delays caused by circumstances beyond reasonable control.

Examples include:

  • Customs processing

  • Carrier disruptions

  • Severe weather

  • Government actions

  • Transportation issues

  • Force majeure events

21. Contact Information

For shipping-related questions, please contact:

AquaNesty

11257 136 St
Surrey, BC
Canada

Email:
support@AquaNesty.store

Phone:
1 (778) 926-6258

Thank you for choosing AquaNesty. We look forward to helping you create a breathtaking underwater world filled with fantasy, color, and aquatic wonder.